How to rejected payments report ?

Rejected payments are those which have been sent to the financial institution and which have been rejected for non-sufficient funds, frozen account, etc.

To view the rejected payments report, proceed as follows:

• Access the ACCEO Transphere homepage.



• Click Transactions and select Processed.
• In the upper part of the Payments page, click the Advanced arrow to define the report parameters.



• In the Status group, check the Rejected box.
• In the Rejection group, define a range of dates, if required. The list below displays the rejected payments according to defined criteria.



• To refresh the data in the list, click the Refresh button.
• To sort payments in the list, click the Sort button and select the appropriate option.



• To copy the content from the list to import it into Excel, click the Copy to clipboard button. A message requests confirmation.



• Click OK. A message indicates that the content has been successfully copied.



• Open Excel and copy the content of the Clipboard.



• The rejected payments information is copied in the file (number, name, amount, date, etc.). Save the Excel file.