Case 1: I received a notice directly from my client informing me that he is now using ACCEO Transphere to pay his suppliers and asking for my email
This is a “notice”. Whether or not you already have an ACCEO Transphere account, respond to your customer’s request. You will then receive an invitation from ACCEO Transphere to register or add this customer to your existing account.
The ACCEO Transphere invitation is triggered by your customer. If you want to know when your invitation will be sent or if you think you should have already received it, start by checking your spam folder for an email coming from [email protected]. If you can’t find anything, contact your client who can tell you if the invitation has already been sent, check to which email address, and if so resend it to you.
Case 2: I received an email from [email protected] with the title “Client name – Procedure for receiving your payments by bank transfer”
This is the invitation from ACCEO Transphere allowing you to create an account or add this customer to an existing account. Follow the instructions in this email so that your client can subsequently create a business link between their accounting system and your ACCEO Transphere account. Once your registration is complete and the link created, you have nothing more to do. You will receive an email when your customer makes a payment to you.
Case 3: I received an email from [email protected] with the title “Client name – Receipt of your payments with ACCEO Transphere”
This email informs you that your client has been notified that your registration has been completed and that he has created the business link between his accounting system and your ACCEO Transphere account. This email is for informational purposes only. No action is required on your part. You will receive an email when your customer makes a payment to you.
Case 4: I received an email from [email protected] with the title “Your client Client name can pay you with their accounting system by electronic funds transfer”
This email informs you that your customer has entered your banking information into their accounting system and that they can pay you through ACCEO Transphere without any action on your part. You will receive an email when your customer makes a payment to you.
Case 5: I completed my registration a long time ago and I still have not received payment from my client
Does the customer have any bills to pay you?
Some customers create business links with all of their suppliers in anticipation of future invoices.
If you have created an account in ACCEO Transphere, have you received the email from [email protected] with the title “Client name – Receipt of your payments with ACCEO Transphere”?
If so, and you have not received one of the emails described in case 6, ask your client afterwards.
If not, either your account is incomplete (bank account not validated or not accepted), or the account is completed but the customer has not yet created the business link. If you cannot see in ACCEO Transphere what is missing to complete your link with your client, contact us by filling out the form at the bottom of this page.
If your client has created the business link with your banking information in their accounting system (see case 4) and you have not received one of the emails described in case 6, ask your client later.
Case 6: I received an email from [email protected] with the title “ACCEO Transphere – Confirmation of payment” but I do not see the deposit in my Bank account.
When your customer submits a payment, you receive a payment notification and if you have an ACCEO Transphere account, you can see it in Received Payments. However, there is a delay between the time the payment is made and the time it is deposited into your bank account. Depending on the customer’s bank and yours, the delay is between 1 and 4 working days. If after 5 business days the deposit still does not appear in your account and you have not received a rejection notice, contact us by filling out the form at the bottom of this page.