My employee has left the company and I no longer have access to the ACCEO Transphere account

Case 1: The email used by my employee is a generic email (info @ …, accounting @ …) but I don’t have his username / password

Contact the support team to request a password reset by filling out the form at the bottom of this page.

For a quick processing of your request, please include the following information:

• Last name and first name of the employee who left
• Generic email to keep
• Name of Finance Officer
• Financial institution where your supplier payments are deposited

and enter “Request to reset password” in the Subject.

Case 2: The email is specific to this employee

If you have the username / password of the employee who left, follow this procedure (video tutorial) to add a new user.

Otherwise, contact the support team to request the addition of a new user by filling out the form at the bottom of this page.

For a quick processing of your request, please include the following information:

• Last name and first name of the employee who left
• Email of employee who left
• Email of the person to add
• Name of Finance Officer
• Financial institution where your supplier payments are deposited

and enter “Adding a user” in the Subject.