{"id":1280,"date":"2026-03-20T08:31:17","date_gmt":"2026-03-20T12:31:17","guid":{"rendered":"https:\/\/support.acceotransphere.com\/jai-oublie-mon-identifiant-mot-de-passe\/"},"modified":"2026-04-22T10:47:20","modified_gmt":"2026-04-22T14:47:20","slug":"i-forgot-my-username-password","status":"publish","type":"post","link":"https:\/\/support.acceotransphere.com\/en\/i-forgot-my-username-password\/","title":{"rendered":"I forgot my username \/ password"},"content":{"rendered":"<p>With ACCEO Transphere, you manage your own account by logging in securely with a username and password. If you are unable to connect, please <strong>select your problem from the following list <\/strong>and follow the instructions below :<\/p>\n<ul>\n<li><a href=\"https:\/\/main2-transphere.acceo.com\/#\/U2012\/u\" target=\"_blank\" rel=\"noopener\">I forgot my username<\/a><\/li>\n<li><a href=\"https:\/\/main2-transphere.acceo.com\/#\/U2012\" target=\"_blank\" rel=\"noopener\">I forgot my password<\/a><\/li>\n<\/ul>\n<p>If you are unsure which of the two is preventing you from signing in, <strong>follow the instructions to retrieve your username first<\/strong>. You can then retrieve your password using the correct username.<\/p>\n<p>If you have a problem recovering your username and\/or password after following the instructions, contact our customer support by filling out the form at the bottom of our <a href=\"\/en\/\">support site homepage<\/a>.<\/p>\n<p>Please include the following information in your request:<\/p>\n<ul>\n<li>Your username (confirmed or not)<\/li>\n<li>The reason for connecting to ACCEO Transphere<\/li>\n<li>The date and time you tried to retrieve your login information<\/li>\n<\/ul>\n<p>Please include the following as a subject line to your request &#8220;Problem with my login information&#8221;.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>With ACCEO Transphere, you manage your own account by logging in securely with a username and password. If you are unable to connect, please select your problem from the following list and follow the instructions below : I forgot my username I forgot my password If you are unsure which of the two is preventing [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48,9],"tags":[],"support_audience":[101],"class_list":["post-1280","post","type-post","status-publish","format-standard","hentry","category-general","category-transphere-integral"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>I forgot my username \/ password - Support - ACCEO Transphere<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"I forgot my username \/ password - Support - ACCEO Transphere\" \/>\n<meta property=\"og:description\" content=\"With ACCEO Transphere, you manage your own account by logging in securely with a username and password. 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